Allstate says, "We have to step out"

Allstate's resolution department hammered the final nail in the coffin a few days ago saying that there was nothing they were willing to do to fix it. We had already filed the complaint with the Utah Insurance Department at this point, as working with Allstate had gotten us nowhere. After final word from Allstate, I wrote up this blog and started posting it to different places on the internet, including twitter, which got the response I posted yesterday.

Yesterday afternoon, we get an email from Allstate.

We are aware of your complaint on Twitter. Please be advised that your complaint is now being handled by the state Insurance Department of Utah. They will contact you, once there investigation is complete.

Executive Assistant

Chairman's Customer Care Team

Allstate Insurance Company

They won't even bother to try at this point. The person working on our case with the insurance department asked that if we could manage to resolve this on our own, we could inform them and they would drop the case. We relayed that to Allstate, but they aren't interested.

 Once the state Insurance Department gets involved, Allstate has to step out

If they would have just fixed the issue, I would be willing to just move on. I still hope that the lapse in coverage caused by all this is resolved, but I sincerely hope that our agent and Allstate have some sort of consequence for how this has been handled.